BOOKING CONDITIONS

We want you to know how we protect your interests, the terms under which you make your booking and that we are committed in dealing with you fairly. We want you to come back to us next time you travel and recommend us to your friends. It is therefore essential that you choose correctly when booking your trip, and we would strongly advise you to call and discuss your needs before committing to your trip. We know the areas and product we have featured on this site better than anyone, and even though we have been as accurate as possible in putting this information together, things do, and may have changed since the publication of this site. We hope that you consider our terms and conditions to be fair, and that these will be taken into account when making your reservation with us.

When you book

All arrangements made between Man Around Limited trading as Alternative Holidays, a fully bonded tour operator, ATOL 3231, hereinafter call the company, and you the client are subject to the following booking conditions. The person signing the booking form, or making the reservation if by telephone, warrants that he or she has the authority of all persons named on the form, and the booking, to make the booking on their behalf. No employee or agent of the company has the right to amend the terms and conditions of booking either expressly or by implication.

Payment of the deposit and balance

A deposit of £100.00, or the amount agreed at the time of booking, for every person travelling must be paid to us when a booking is submitted to the company, unless the booking is made within 10 weeks of departure, in which case the full amount must be paid. The balance of the booking must be paid to the company 10 weeks prior to departure. In the case of group, special event or scheduled flight bookings, special conditions may apply and these will be advised to you at the time of booking. They will further be noted on your booking form. If the company does not receive the balance payment on time, the company may choose to treat the booking as cancelled, in which case cancellation fees as set out below would be payable. The person signing the booking form, or making the booking by a telephone sale, is directly responsible to the Company for the total contract price. Payment to the company can be made by Cheque, Mastercard, Visa, Delta, Switch or Diners Club.

If you alter your holiday

Once a booking is confirmed, the Company reserves the right to charge an amendment fee of £25 per person, per change, should it be changed by the client. Any additional charges levied above this by other operators, airlines or hotels, will also be passed on to the customer. We will do all possible to assist in any changes that you require to your original booking, but should these not be possible, any subsequent cancellation will be charged as shown. Any changes MUST take place outside 8 weeks prior to departure. Within an 8 week period, an amendment to the booking will be deemed as a cancellation and re-booking, and the cancellation charges as shown, will be levied. Insurance, in either case will be charged in full, as once policies are effected, they cannot be altered or amended. Once again, special conditions may apply for group, special event or scheduled flight bookings , and these will be advised to you when booking your holiday, and reconfirmed in writing to you on your confirmation account.

If you cancel your holiday

All cancellations must be notified to the Company in writing, and MUST be forwarded by Recorded Delivery. Faxes are acceptable. The effective date of cancellation will be when the notification is received by the Company in writing. The following cancellation fees will then apply. These cancellation charges will also apply to any reservations that have been cancelled by the Company due to the non payment of the balance, within the specified time period. All part payments made to the company, which is not the full invoiced amount, will be deemed to be the deposit in this instance. It must also be noted that since we use many suppliers for different components of your holiday, any cancellation fees levied by them will be passed on to the customer. These would have been advised in writing to the client at the time of booking, by way of a confirmation account.

More than 70 days before departure - Deposit
Between 69-35 days before departure 50%
Between 34-11 days before departure 90%
Between 10-0 days before departure 100%

If we alter your holiday

The Company plans and makes arrangements for flights and accommodations, and other components that form an inclusive holiday many months in advance. This means that on certain occasion, and due to certain circumstances that may have occurred since our information was published, and the date of your holiday, adjustments may have to take place. Any such adjustment or amendment will be advised to you as soon as possible, as soon after it has been brought to the Company's attention.

If we cancel your holiday

On very rare occasions, we reserve the right to cancel your holiday due to circumstances beyond our control. This may be due to a supplier going into receivership, a series of flights being cancelled, or a hotel closing without notice. In this event, we will offer you another holiday as close as possible to your original reservation, or a full refund of all monies paid. If you decide on a full refund, the company will not be under any further obligation to you. It must be noted that should an accommodation arrangement be changed, which is part of a multi sector itinerary, the refund or cancellation would only apply to that specific portion of the trip.

Description of facilities

All descriptions of our programme including hotels, facilities, local scene, etc, is correct at the time of publication, and is given in good faith. Every effort is made to ensure that the information we print is accurate. It must be appreciated however that hotel pools do need cleaning, that local public holidays may mean that maids would have an extra day off, and that as in the UK, the local scene does tend to change, bars close, new one's open, and so on. Please also note that heating for pools may be switched off during summer periods, and that accommodations may make an extra charge for the use of facilities like water sport equipment, safes, etc, unless specifically advised at the time of booking.

Important notice

The Company representatives and agents, including Airlines and hotels, reserves the right to evict any client from any hotel or complex, who's behaviour is deemed by the above mentioned parties, to be of a nature which causes discomfort and who are a nuisance to other guests. In any event, airlines are obliged NOT to carry any passengers who are drunk and disorderly upon check in. Under such conditions, the Company shall be under no further obligation to the client's concerned.

If you have a complaint

Should there be a need to raise a point while you are away, please contact the accommodation manager in the first instance. On most occasions, most complaints can be rectified immediately, and on the spot, if brought to the attention of our local representatives. If you are still not entirely happy with the way any problem has been dealt with, please make a note of the points, with dates and times of occurrences, and give a copy to our local manager or representative office. If you feel that we need to be advised of the situation, then please contact our office. This should only be undertaken as a last resort, AFTER, a copy of the complaint in writing has been given to the relevant parties locally. We will do all possible, and within our powers to assist you immediately, but you must appreciate that things may take at least 24 hours to sort out! If you are still unhappy when you return, and only after all the above has been adhered to, please write to us within 14 days of your return.

Your accommodation vouchers

The accommodation voucher provided shows the names included in the party that are entitled to use the accommodation. Other persons, including over night visitors are only permitted to stay at the discretion of the accommodation manager, and extra charges may be levied if permitted. Subletting or assigning the accommodation to third parties is prohibited.

Travel insurance

It is a condition of booking that your are adequately covered by travel insurance while you are abroad. Therefore, unless you can provide us with details of your own cover, and a policy number, insurance will be added to your final account. Details will be advised to you at the time of your enquiry.

Price guarantee

Man Around guarantees that once the full balance of your holiday is paid for, the price will remain final, and be guaranteed against any surcharges. If surcharges are advised, and are more than 3% above the final invoice price, excluding insurance the client is entitled to cancel his holiday without any charges being levied, and be under no further obligation to the company.

Special requests

The company will try its best to secure any special services that are required by the client at the time of booking. However, requests cannot be guaranteed, and these do not form any part of our contract between the company and client.